SMG BAHAMAS
About the Role
Are you passionate about delivering exceptional guest experiences and leading a high-performing team in a dynamic, fast-paced environment? Bahamas Experience Tours (BET) is looking for a Cruise Operations Supervisor to oversee our cruise shore excursion operations at the Nassau Cruise Port.
This is a leadership role requiring strong organizational, customer service, and problem-solving skills to ensure seamless tour execution and superior guest satisfaction.
As a Cruise Operations Supervisor, you will:
Lead and oversee a team of Customer Service Representatives handling guest check-ins, logistics, and communications.
Ensure smooth operations for tour departures, ticketing, and wristband distribution.
Coordinate with drivers and tour guides to guarantee a well-executed itinerary and safety compliance.
Monitor and report guest counts and key updates to headquarters.
Resolve issues and escalations, acting as the first point of contact for guest concerns and logistical challenges.
Track team performance, provide coaching, and implement improvements to maintain service excellence.
Requirements
Education: High School Diploma required; Associate’s Degree in Hospitality, Tourism, or a related field preferred.
Experience: 3-5 years in tourism, hospitality, or customer service, with at least 1 year in a supervisory role.
Skills:
Leadership – Ability to manage and motivate a team.
Customer Service – Strong guest engagement and problem-solving skills.
Organization – Manage multiple moving parts and keep operations running smoothly.
Communication – Clear verbal and written skills; experience with WhatsApp, radio systems, or scheduling software preferred.
Adaptability – Comfortable working outdoors in a fast-paced environment.
About the Company
Symonette’s Marketing Group (SMG) is a dynamic and diversified business group dedicated to excellence in transportation, tourism, and corporate services across The Bahamas. Our group comprises Symonette’s Marketing Group (SMG) Shared Services, Bahamas Experience Tours & Transfers Ltd. (BET), and Miramar Transportation Services (MTS), each playing a vital role in delivering exceptional guest experiences, operational efficiency, and innovative service solutions.
With a strong reputation in the tourism and transportation industries, we specialize in providing seamless, high-quality experiences for visitors, corporate clients, and local businesses. From luxury transfers and guided tours to efficient logistical solutions, our commitment is to service excellence, operational integrity, and continuous growth.
At Symonette’s Marketing Group, we pride ourselves on fostering a collaborative and growth-oriented workplace, where innovation and professionalism drive success. Our team is comprised of dedicated professionals who are passionate about customer service, operational efficiency, and business development. We are committed to attracting and retaining top talent, providing opportunities for career advancement, and ensuring that our associates thrive in a fast-paced, customer-centric environment.
Join us and become part of an organization that is shaping the future of transportation and tourism in The Bahamas.